dietary delicacy:scorer rubout

but i see the solution now.

1) start a Blog
2) Complain there. NOT TO THE HELPDESK
3) you avoid the worst of the worst: CUSTOMER RELATIONS (Limburg)
4) Vodafone Web Relations contacts you.

i once bought my contract off for 1400 euros just to get rid off vodaphone, there was not web relations contact yet and i did not - and still not have - a blog.
: - )

Sorry to read that you encountered unexpected costs for data usage when roaming. If you could mail me your mobile phonenumber I can have a look into your specific case and see if I can help you.

@Kerim; indeed we have a Web Relations team in the Netherlands. Part of what we do is trying to help customers which have posted questions for or experiences with Vodafone on the web.

Bas

Vodafone Web Relations

Well, I guess we will see what happens if they see my blog in the google results above their own website when googling for Vodafone klantenservice :)

It’s not nice to read stories like the one you have described.
From what I know, 2 months ago, the EU declared illegal all the roaming charges from all the Telcos.
This means that they should have already reduced the roaming prices and it surprises me to know that you still have to pay 20 eur per 1 Mb.

Though, I have to admit that I have had only positive experiences with Vodafone so far in 3 countries (Italy, Greece and the Netherlands) Actually, when I was living in Italy, I had Vodafone updating my credit of 10 euro for free several times. (Please notice, that in Italy most of the mobile phones are used with prepaid cards and not with contracts as here in the Netherlands)

Despite my positive experience with Vodafone, I totally agree with you that such kind of companies lack of customer service.

I hope and I wish you all the best with this adventure and hey, with the power of blogging you can make people more aware and share your experience when this issue will come to an end (hopefully positive for your side).

Once again, all the best,
Thomas

This guy believes the solution is that websites should be very light, and that mobile websites should warn and inform users on high data usage and tell them to get a data-bundle if they use it frequently. Well the databundle doesn’t count abroad anyway.

Maybe they should do better marketing on some services of their own. Like the ‘Data Dagbundel op Reis’ service which I just discovered: http://xrl.us/bbjzj

This would have saved you alot of money, but in my opinion it is still too expensive. It just proofs the data-tariffs are one big scam and it can be as cheap as € 0,24 per MB instead of € 20,-.